Privacy policy
Last updated 28 September 2026
This policy explains how WP Local Plumber ("we") collects, uses and shares personal information when you use this website, send an enquiry or call us.
What we collect
- Enquiries: the name, phone number, email address and message you enter in our form, the job type and suburb of the page you were on, and the page address.
- Phone calls: the number you call from, and the date, time and length of the call.
- Website visits: technical details such as your IP address, browser and device type, the pages you view, and whether you arrived from one of our Google ads (including the ad click identifier).
How we use it
- To respond to your enquiry or call, quote, book and carry out the job.
- To measure which of our ads lead to enquiries and calls, and improve our advertising.
- To protect the website and our advertising from spam, bots and fraudulent ad clicks.
Who we share it with
We use trusted service providers who handle information on our behalf, including:
- our lead management system, which receives enquiry form details so our team can follow up;
- our call tracking provider, which records call details;
- a click-fraud protection service, which checks ad clicks using technical details such as IP address and device;
- our website hosting provider, which also screens traffic for bots; and
- Google, which provides our website analytics and receives ad click information and conversion data. To measure calls and enquiries from our ads we use Google's enhanced conversions: your phone number or email address is converted into an irreversible code ("hashed") before it is sent, and Google uses it only to match your call or enquiry to an ad click. Google does not receive it in readable form.
Some of these providers may store information outside Australia. We don't sell your personal information.
Advertising and cookies
We use cookies and similar technology to measure visits and ad performance. Google may also use them to show you our ads on other websites after you've visited this one (remarketing). You can turn off personalised ads at adssettings.google.com, or block cookies in your browser settings.
Access, correction and questions
You can ask to see or correct the personal information we hold about you, or ask a question or make a complaint about how we handle it, by emailing admin@wp-localplumber.com.au or calling 0480 837 762. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.